Now translate that lesson to your auto repair shop by making certain that you are hiring great employees who know how to build great relationships with your customers. The auto repair business is a relationship building business; great employees are the ones that make sure your customers feel welcome, listened to and important.
When you are hiring employees for your auto repair shop, be sure to look beyond the cost; the best employees will make you money. “We’ve seen shops double their revenue by simply making a change in one position - the service advisor, who is the manage of the shop and the sales ace,” says Gerry Frank and Keith McCrone, co-owners of Automotive Profit Pro. Frank and McCrone help auto repair shops to build a profitable and lasting business. “By hiring the right person for that job, a shop can go from $500,000 to $1 million.”
|automotive service technician|
• The right ad has to accurately describe what you are looking for, and it needs to stand out from the other ads.
• Pre-screen and pre-qualify the candidates by asking them specific questions over the phone or through an email chat. This will save you time by weeding out all of the candidates who are not superstars.
• Choose the best candidates and set up in-person meetings.
When you interview, work from a list of questions that will help you separate the ordinary from the extraordinary person. By using open-ended questions, you will see the cream rise to the top and know pretty quickly if it is the right person for the job. Once you have found the right person, it is up to you to go into "sell mode" and sell the business to the candidate.
Every time the phone rings it is like a 911 call to your business. You want to be sure that you have the very best employees answering that call, and selling your business to customers. Selective interviewing and hiring is an important first step to getting those superstars on board.